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Events

13/06/2018

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Delivering Excellence in Customer Service

Delegates will gain the understanding and confidence to deliver an outstanding service experience, and the skills to coach their team members in the workplace. Topics include understanding customers, and implementing and maintaining the customer service experience.    

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21/06/2018

SBP Energy Saving Workshop

Identify how your organisation can benefit from making energy saving improvements. Understand the business case for energy efficiency, review your organisation's energy use, identify opportunities for reducing energy consumption and bills, address barriers to change, and create an energy saving action plan that fits your organisation's needs. 

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28/06/2018

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Excel Intermediate

For those who already use Microsoft Excel to create simple formulae, this course provides further knowledge of the program and its more advanced features, enabling delegates to use a wider range of tools and useful calculations including charts, conditional formatting, the If function, and object linking and embedding.    

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04/07/2018

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IOSH Working Safely

An introductory course suitable for candidates at any level in any sector, enabling them to learn the essentials of health and safety in the workplace and understand their responsibilities for working safely.    

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11/07/2018

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Introduction to Successful Project Management

From project brief to post implementation review, delegates will gain extensive project management skills enabling their projects to be completed within a given timescale and on budget, while meeting their aims and objectives. Includes: identifying resources, tasks and costs, monitoring progress, Gantt charts, contingency planning and risk management.    

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11/09/2018

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Marketing for Small Businesses

This course aims to give delegates an introduction to developing a strategic approach to marketing for their business.  The course will cover the types of marketing activity useful and cost-efficient for a small business with a small marketing budget. The content of this course will also be useful to a member of the marketing team (i.e. a Marketing Executive) who wants to learn about the right kind of marketing activity to generate sales for their business.    

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19/09/2018

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Excel Intermediate

For those who already use Microsoft Excel to create simple formulae, this course provides further knowledge of the program and its more advanced features, enabling delegates to use a wider range of tools and useful calculations including charts, conditional formatting, the If function, and object linking and embedding.    

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27/09/2018

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Developing ‘Resilience’ through Emotional Intelligence

Resilient people demonstrate great flexibility, high energy, and mental agility and consistently perform at their highest level. They have strong relationships and support networks that help them to amplify their productivity and results. The beauty of resilience is that whilst it's partly about personality and genetic make-up, there are also learnable skills and this training can help to boost these.    

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11/10/2018

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Emergency 1st Aid at Work (Qualsafe)

Suitable for those who are required to act as a First Aider, with the emphasis on preventing situations from becoming worse and maintaining life until help arrives. Certificate valid for 3 years.     

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18/10/2018

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Excel Advanced

For delegates who wish to gain knowledge of some of the advanced features and formulae within Excel. Topics include auditing, look up tables, macros and assigning code to buttons, IF revisited, AND function, text functions, goal seeking, scenarios, consolidation of data, working with fractions, sub totals and pivot tables.    

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30/10/2018

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Effective Leadership Style

This course will give delegates an understanding of leadership styles, the impact different styles have on those who are 'led' and how to choose the most appropriate approach for a given situation.   This course will also be useful if you want to understand more about how to develop the leadership styles of your management team.    

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